At bluegr Hotels & Resorts, our commitment to the health and safety of our guests, employees, partners and the community remains, as always, our number one priority.
Inspired by our motto “Because we care”, we are committed to offering you a relaxing, carefree stay with us, while taking all the necessary preventative measures to ensure your safety during your vacation with us.
Aligned with the World Health Organization, the Hellenic National health organization and the European commission guidelines we assembled a team of medics, engineers, and chemists who in collaboration with TUV Nord Group a worldwide inspection, certification and training organization, Diversey Inc. hygiene company, and based on our risk assessment have designed the bluegr Health Protocols as a response to Covid-19.
A Safe experience by the sea
Minos Palace hotel & suites, a member of the bluegr Hotels & Resorts, is ideally located on a private peninsula in Agios Nikolaos, Crete covering an area of 55.000 square meters. With less than 20% building footprint, all our common areas emanate a high sense of privacy and seclusion. The ideal destination for a carefree, adults only vacation this summer.
Download & read the full #becausewecare protocol below
All Staff members are educated in depth by our team of experts and have unlimited access to personal protective equipment accordingly. Our training programs include:
- Identification of symptoms, sources, and modes of transmission.
- Infection prevention and control
- Correct use of personal protective equipment
- Infection Prevention
- Systematic Cleaning & Disinfection
- Proper linen handling
- Sustainability practices
- Suspected case management plan
- Compliance with Bluegr Health Protocols BGRCOV2020
- Guest service and communication
Staff locker rooms, restaurants and facilities are re-arranged to ensure safe spacing. Staff member follow an individual temperature measurement daily schedule. Our responsible culture focused on health, safety and wellbeing will allow us to deliver exceptional services to you.
Being certified with H.A.C.C.P and ISO 14001 our cleaning and food safety procedures have always been complied with the highest international standards. Our processes have been meticulously evaluated and adapted to the new situation.
A complete customized cleaning and disinfection program designed for bluegr Hotels & Resorts by Diversey Inc. is established and executed to all hotel facilities.
According to ECDC and scientific research against different coronaviruses, effective disinfecting products containing Quaternary Ammonium biocides such as Alkyl Dimethyl Benzyl Ammonium Chloride (Benzalkonium chloride, ADBAC) and Didecyl Dimethyl Alkonium Chloride (DDAC) provided by Diversey Inc, have been introduced to all cleaning processes at guest rooms, public areas, kitchen areas and offices. All high touched surfaces and items are identified in common areas and are thoroughly cleaned and disinfected every 60 minutes by our experienced cleaning staff who are always present. Steam cleaners are available in all stations for our team to properly disinfect all fabric surfaces. Guest luggage’s are disinfected by our bell staff upon arrival and are transferred straight to guest rooms. Touch free sanitizing stations are set to lobbies, restaurants, bars, public WCs, corridors, pool, and beach facilities.
Our partners, the consortium of Be Safer P.C. & Agrolab RDS a member of Tentamus Company implement in our hotels the specialized laboratory protocol TAPP (Tourism Analysis Package Pro) which was enriched with innovative laboratory methods of SARS-CoV-2 detection (Covid-19), detecting a possible presence of the virus on any surface even with very low detection limits, in guestrooms, in lobby and public hotel areas. These lab analyses are conducted according to the approved sampling plan.
Our reception areas are equipped with all protective equipment ensuring safe spacing and transactions from arrival to departure. Contactless Mobile or tablet check in and fast check out are available. If preregistration is not used, fast check in procedure takes place in outdoor lobby areas. All information regarding the hotel, outlets operating hours, safety policies and self-protection guidelines are provided digitally to every guest. Flexible check in and check out policies are introduced to ensure comfort and safety. Reception desk and equipment are disinfected after every guest interaction. Floor safe spacing signage is introduced. Our people are taking all the personal protective measures. As always, our people can be reached through our mobile app on a 24/7 basis to assist you with all your requests.
Our mobile technology is updated offering contactless options. Registration check in and check out, restaurant reservations, food and drink orders, room service, housekeeping appointments, amenities selection, digital information and instructions are some of the features provided via our app and digital channels.
Every guest room is left vacant for at least 24 hours after every departure and are naturally ventilated. Cleaning process is separated in three stages -cleaning -disinfection -set up according to Diversey Inc. cleaning program. All linens are washed at >70 ⁰C and steam ironed at 180 ⁰C. Fabric surfaces are disinfected with steam cleaners at >80 ⁰C. All guest rooms are equipped with wooden shutters which allow fresh air to flow naturally. Guest rooms remain empty for at least 24hours after every departure.
A personal protective equipment kit is provided in every room upon arrival, this includes sanitizing gel, disinfection wipes, and face masks. All non-essential ammenities are available, free of charge, upon request. Mini bars operate on a la carte basis and items can be ordered via app or room service, delivered in shield packages. Housekeeping service can be arranged by appointment.
Our restaurants and bars offer outdoor siting as all are designed with spacious open-air verandas and sitting areas overlooking our gardens and Mirabello sea. To maintain safe spacing all tables are set with a 2-meter distance among them. Although the size of our restaurants allows them not to be crowded at any time, we have extended our operating hours by 30 minutes for breakfast and dinner so guest can have a stress-free culinary experience.
All day a ’la carte restaurants are available and guests can enjoy their lunch or dinner at any time convenient to them. Our pool and beach bars offer grab n’ go meals during their operation. Drinks are served with individual portioned complimentary bar snacks.
Our culinary team leaded by our multi- awarded Executive Chef Yiannis Baxevanis have designed exclusively for our hotels the concept of ‘’ Greek Breakfast table’’. Traditional Greek breakfast delicacies are served straight to the table once sited, in addition the ‘’Greek Breakfast table’’ is complimented with a’ la carte items. Set menus capturing different taste palettes and dietary requirements are designed for dinner.
Floor safe spacing signage is introduced. Staff members wear cloves and face protection. Staff uniforms and table clothes are washed at >70 ⁰C and steam ironed at 180 ⁰C. All tables and surface are disinfected after every use. Guests are gently reminded to use sanitizing gel upon entering the restaurant and to wash their hands before and after every meal. Our menus and wine lists are available through our app and by QR codes displayed in every table. service is provided with minimum contact. For guest who wish to dine in the privacy of their open-air veranda, Room Service charge is not applied.
Being a leading member of the ‘’We do Local’’ initiative all menus are designed with the use of fresh and local ingredients supporting the community and small producers. Our food safety system is Certified with H.A.C.C.P. a systematic approach to the identification, evaluation, and control of food safety hazards including supply chain, food production and service.
The unique beachfront location of Minos Palace hotel & suites offer several access points to the sea, from coastal decks to our sandy beach making beach experience safe and comfortable. According to the guidelines of the Ministry of Health umbrellas are set at 4 meters distance between them. All sun loungers have a minimum distance of 1,5 meters and are disinfected twice a day and after every use. Individual beach and pool towels are provided to all guests using the beach facilities.
Pools access is controlled with the principle of 1 guest per 5m² water surface so safe spacing is maintained. Umbrellas are set a minimum distance of 2 meters among them. All sun loungers are disinfected twice a day and after every use. Individual po ol towels are provided to all guests using the pool facilities. Our water safety plan, certified with ISO 14001, is in place and audited daily by our trained staff and our collaborating Chemist laboratory. The water safety plan is aligned with the guidelines of the Ministry of Health and chlorination levels are set at >1 ppm. Lifeguard is in duty during operating hours.
Gym and Sports activities
Our gym and tennis courts are available by appointment which can be easily booked via our app. Equipment and facilities are cleaned and disinfected after every use by our experience’s housekeeping team. Sanitizing gel, wipes and gloves are available for guest use. Yoga classes are performed outdoor among our gardens or by the sea and mats are placed at a 2 meters distance. Water sport centres are on site following all necessary precaution measures and are aligned with the Bluegr protocol.
Cleaning procedures and disinfecting procedures are enhanced in all SPA areas. Therapy booths are left vacant for 30 minutes after every therapy so fresh air can circulate and are disinfected with hospital grade materials. A protective panel has been installed to reception desk and sanitizing gel is provided. Towels are changed in front of the guest prior each session. All towels as well as staff uniforms are cleaned at a temperature of >70⁰C and ironed at 180⁰C. Staff members wear appropriate PPE mask, shoe cover, gloves (where possible) and are performing excellent hand hygiene after each session. All utensils are sterilized after every use. Guest are kindly requested to wash their hand prior entering the SPA area and are provided with one use slippers and a mask which is necessary to wear during the entire session. Wellness drinks are provided in one use ECO glasses.
Our partnered transfer company is certified with ISO 9001. New capacity limits are introduced according to Ministry of Health. Private cars have a maximum capacity of 2 related adults (+2 children). For every additional adults Mini Vans are used accordingly. The maximum capacity of a Mini Van is set at the 50% of the normal capacity. Sanitizing gel is provided by the driver who wears the appropriate PPE (mask and gloves). High touched surfaces are disinfected, and all the doors remain open, so the car/van are naturally ventilated after every transfer. A/C is constantly fed with fresh air. Cars and vans are deeply disinfected with electrostatic sprayers at the end of the night shift and are left to naturally ventilate till next morning.
In our hotels you will find a dedicated T.E.A.M. of staff members who, in collaboration with our hygiene and health experts, can be Trusted in all situations, are highly trained and Educated to operational health and safety standards, Act immediately to fulfil every need. Their Mission is to secure a safe, risk-free, and relaxing experience. Medics from our collaborating private clinic Cretan AID LTD are available on call at a 24/7 basis and present, within 15 minutes, to any guest room which require assistance. All guests have access to all public health facilities and hospitals. The General Hospital of Aghios Nikolaos is at a 5-10 min distance from our Crete hotels. All actions regarding Covid-19 are guided by the Hellenic National Public Health Organization (EODY).
While we are closely monitoring this globally challenging situation, we remain always grounded in our purpose and focused on our aim to provide you, our guests, exceptional services, and authentic experiences, in breath-taking locations. With great responsibility and by following official health practices, listening actively to your needs, and caring for those in need, we are preparing to welcome you back to our hotels.